Privacy Policy

Privacy Policy
Last updated: [DATE]

This Privacy Policy explains how [COMPANY NAME / WEBSITE OWNER NAME] collects, uses, stores, and protects personal data when you visit and use our website available at [WEBSITE URL].

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Website Owner

This website is owned and operated by:

[COMPANY NAME / WEBSITE OWNER NAME]
Address: [COMPANY ADDRESS]
Email: [CONTACT EMAIL]
Phone: [CONTACT PHONE NUMBER]
Website: [WEBSITE URL]

2. Personal Data We Collect

We may collect the following types of personal data:

- name and surname, if you submit it through a contact form;
- email address, if you contact us or subscribe to updates;
- phone number, if you provide it through a contact form;
- message content submitted through contact forms;
- technical data such as IP address, browser type, device type, operating system, pages visited, time spent on the website, and similar usage data;
- cookie data and analytics data, depending on your cookie preferences.

We do not intentionally collect sensitive personal data unless you voluntarily provide it.

3. How We Collect Personal Data

We collect personal data when:

- you visit our website;
- you submit a contact form;
- you contact us by email or phone;
- you accept cookies or analytics tools;
- you interact with embedded third-party content, such as maps, videos, social media widgets, or external links.

4. Why We Use Personal Data

We may use personal data for the following purposes:

- to respond to your inquiries;
- to provide information about our services;
- to maintain and improve the website;
- to analyze website performance and user behavior;
- to protect the website from spam, abuse, fraud, or security threats;
- to comply with legal obligations.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal bases:

- your consent, where required, for example for optional cookies or newsletter subscription;
- our legitimate interest in maintaining, improving, and securing the website;
- performance of a contract or pre-contractual communication, if you contact us regarding our services;
- compliance with legal obligations.

6. Contact Forms

If you contact us through a contact form, we collect the information you provide, such as your name, email address, phone number, and message.

We use this information only to respond to your request and communicate with you.

Contact form submissions may be stored in our email system, website database, or customer communication tools.

7. Cookies

This website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

Cookies may include:

- essential cookies required for the website to function;
- analytics cookies used to understand website usage;
- marketing or third-party cookies, if enabled.

You can manage or disable cookies through your browser settings or cookie consent banner, where available.

For more information, please read our Cookie Policy available at [COOKIE POLICY URL].

8. Analytics Tools

We may use analytics tools such as [GOOGLE ANALYTICS / PLAUSIBLE / MATOMO / OTHER ANALYTICS TOOL] to understand how visitors use our website.

These tools may collect technical and usage data such as IP address, device type, browser type, visited pages, and time spent on the website.

Where required, analytics cookies are used only with your consent.

9. Third-Party Services

Our website may use third-party services, including but not limited to:

- [GOOGLE ANALYTICS]
- [GOOGLE MAPS]
- [YOUTUBE / VIMEO EMBEDS]
- [GOOGLE FONTS / ADOBE FONTS]
- [RECAPTCHA / ANTI-SPAM TOOL]
- [SOCIAL MEDIA PLUGINS]
- [HOSTING PROVIDER]
- [EMAIL SERVICE PROVIDER]

These third parties may process data according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services.

10. Data Sharing

We do not sell your personal data.

We may share personal data only when necessary with:

- hosting providers;
- website maintenance providers;
- email and communication service providers;
- analytics or security service providers;
- legal, regulatory, or public authorities when required by law.

11. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Contact form messages may be kept for [RETENTION PERIOD, E.G. 12 MONTHS / 24 MONTHS], unless a longer retention period is required by law or necessary for legitimate business purposes.

Analytics data may be retained according to the retention settings of [ANALYTICS TOOL].

12. Data Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Depending on applicable law, you may have the right to:

- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing;
- withdraw consent where processing is based on consent;
- request data portability, where applicable;
- file a complaint with the competent data protection authority.

To exercise your rights, please contact us at [CONTACT EMAIL].

14. Data Transfers

Your personal data may be processed in [COUNTRY] or other countries where our service providers operate.

If personal data is transferred outside your country or region, we will take appropriate measures to protect it in accordance with applicable data protection laws.

15. Children’s Privacy

This website is not intended for children under the age of [AGE, E.G. 16].

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to remove such data.

16. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the content, security, or privacy practices of external websites. We recommend that you read the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted means that you accept the updated Privacy Policy.

18. Contact Information

If you have any questions about this Privacy Policy or how we process personal data, please contact us at:

[COMPANY NAME / WEBSITE OWNER NAME]
[COMPANY ADDRESS]
Email: [CONTACT EMAIL]
Phone: [CONTACT PHONE NUMBER]
Website: [WEBSITE URL]

19. Supervisory Authority

If you believe that your personal data rights have been violated, you may contact the competent data protection authority in [COUNTRY].

For Serbia, the competent authority is:

Commissioner for Information of Public Importance and Personal Data Protection
[AUTHORITY ADDRESS]
[AUTHORITY EMAIL]
[AUTHORITY WEBSITE]